Terms and Conditions of Sale and Supply of GeneTex, Inc.
Guarantee
GeneTex, Inc. strives to provide the highest quality products. If you have a technical issue with any of our products, please contact our Technical Service department (support@genetex.com). If one of our products does not meet the specifications stated on the datasheet, we will be happy to replace it or issue a refund for the antibody purchase price after validating the deficiency. GeneTex guarantees its antibodies to perform as stated on the datasheet for a period of 12 months from the shipping date of the product. To qualify, products must be stored under the recommended storage conditions. Antibodies only tested in recombinant samples are not covered for use on endogenous samples and predicted reactivity is not covered by this guarantee. Guarantee only valid for products purchased directly from GeneTex, Inc. or one of our authorized distributors.
• Notice for replacement must be made within sixty (60) days of the date the product was received.
Shipping
There is a standard delivery charge per order. All orders are shipped via FedEx unless otherwise requested. Shipping and handling charges are prepaid (F.O.B., Irvine, CA) and added to your invoice.
You may provide us with your own FedEx, UPS, or DHL account number so that we may ship your order collect. All orders shipped with a customer's account number will be charged for handling.
It is the customer's responsibility to notify GeneTex of all necessary documents or permits needed for customs clearance or other purposes. GeneTex will not be responsible for items damaged due to customs delays.
All packages are checked before shipping and should contain all of the items indicated on the packing list. All claims for missing, damaged or shortage items must be reported directly to GeneTex, Inc. within ten (10) days after the receipt of the order, referencing the order number and date of the shipment.
Terms
Terms of payment are net thirty (30) days from the date of shipment unless otherwise stated. A 2% service charge per month will be added to accounts past due over 30 days.
Acceptable forms of payment include check (in US dollars), credit card (American Express, Visa, MasterCard, Discover), and bank transfer.
It is the customer's responsibility to notify GeneTex of all necessary documents or permits needed for customs clearance or other purposes. GeneTex will not be responsible for items damaged due to customs delays.
GeneTex will not be liable for any professional advice it may offer in relation to the use of the products or any claims or applications now listed in the literature or the misuse of products which will include using the products for diagnostic, therapeutic or in vivo use in human subjects. GeneTex cannot provide a guarantee for all applications for which a specific reagent may be used. Further, information disclosed in GeneTex product literature should not be considered as a recommendation to use its products in violation of any patents. GeneTex will not be liable (under contract, by negligence or any other way) for any indirect or consequential loss or damage arising out of or in connect with the products.
Prices
All prices are subject to change without notice. Prices are quoted in U.S. Dollars. The purchaser assumes responsibility for any applicable tax. Please contact us for bulk pricing.
Returns
Customers must contact GeneTex, Inc. prior to returning products. All requests for returns must be reported directly to GeneTex, Inc. within ten (10) days after the receipt of the order, referencing the order number and date of the shipment. No returns will be accepted without authorization. Items must be returned in the same or equivalent packaging (i.e. cold and insulated, frozen with dry ice, etc.) as originally dispatched by GeneTex. If not returned as specified, the item will not be accepted. Credit may be issued after receipt of the returned item. In case of purchasing error or change in order after the order has been shipped, GeneTex will charge a $60 restocking fee per returned item. All shipping costs are to be paid by the buyer.
Conditions
Unless otherwise stated in our catalog or other company documentation accompanying the product, our products are intended for research use only and are not to be used for any other purpose, which includes, but is not limited to unauthorized commercial uses, in vitro diagnostic uses, ex vivo or in vivo therapeutic uses or any type of consumption or application to humans or animals.
Purchasers shall not, and agree not to enable third parties to, analyze, copy, reverse engineer or otherwise attempt to determine the structure or sequence of the product.
As purchaser of our products, you should be aware of the product expiration dates, if any. Each product has information on proper usage and storage conditions, either on the product label or in the data sheet. We do not assume responsibility for use of a product after its expiration date or if the product has been misused or improperly stored.
Contact Information
Customer Service - info@genetex.com
Sales Team - sales@genetex.com
Technical Support - support@genetex.com
