GeneTex
  • Country / Location Selection

United States (US)

FAQs & Tips

  • Purchasing FAQ

    Q1: How do I place an order?

    Q2: How do I place an order online?

    Q3: What are the advantages of buying online at GeneTex?

    Q4: How do I know if GeneTex has received my order?

    Q5: How much does the product cost?

    Q6: Do you offer bulk discounts?

    Q7: Is the product in stock?

    Q8: Where do you ship?

    Q9: What are your shipping and handling charges?

    Q10: Do you have a distributor in my country?

    Q11: Can I get a sample of an antibody to test?

    Q12: What promotions does GeneTex currently have?

    Q13: Who can I call if I have a question about a product?

    Q1: How do I place an order?

    There are several ways to place an order with GeneTex. You can:

    1. Place your order online at www.GeneTex.com 24 hours a day, 7 days a week. It is convenient, fast, and secure.
    2. Fax your order to 1-949-309-2888 (US), or 886-3-6208989 (Global).
    3. Call your order in toll-free at (877) GeneTex (436-3839) (US), +886-3-6208988 (Global), contact our local distributors, or let our friendly representatives help you.
    4. E-mail your order to sales@genetex.com (US), or international@genetex.com (Global).

    Please be sure to include your billing address, shipping address, contact information (phone number, fax number, e-mail address), payment information (credit card number or purchase order number), and order details (catalog number and quantity).

    Top

    Q2: How do I place an order online?

    To place an order on our website, you must first Register or Sign-in from our homepage at www.genetex.com and fill in the appropriate information. You can then add an item to your shopping cart through the item's data sheet or by using the quick order feature if you already know the catalog number. Once you have everything you need in your cart, simply checkout by following the instructions online and filling out the appropriate information.

    To redeem your promotion code, please enter it in the Comments / Promo Code section when checking out. You will receive a second detailed order confirmation that reflects the discount when it has been processed.

    Top

    Q3: What are the advantages of buying online at GeneTex?

    There are several advantages to buying online at www.GeneTex.com. You can place your order using our secured server, check your order status, and create a wish list for future purchases.

    Top

    Q4: How do I know if GeneTex has received my order?

    Once your order is placed, we will send you a confirmation e-mail within one business day. If your order is placed with a fax number, we will send you a confirmation fax within one business day.

    If you do not receive a confirmation email or fax within one business day, please contact our sales team at sales@genetex.com (US) or international@genetex.com (Global) to be sure we have received your order.

    Top

    Q5: How much does the product cost?

    GeneTex strives to provide the highest quality antibodies at the lowest price possible. We want you to get the most research for your money. All of our prices are clearly marked on our online catalog at www.genetex.com. If you have any questions regarding product prices, please contact sales@genetex.com (US) or international@genetex.com (Global).

    Top

    Q6: Do you offer bulk discounts?

    GeneTex does offer bulk discounts on most products ordered in quantities of ten or more. If you are interested in obtaining a bulk quote for one of our products, please contact sales@genetex.com for more information.

    Top

    Q7: Is the product in stock?

    While we try to have every item in stock, some of our products may be either in production or in stock at one of our production facilities. Please inquire about the availability of an item by Contact Us.

    Top

    Q8: Where do you ship?

    We can ship anywhere in the world except Cuba. Some items may not be available in certain areas. Please see the online datasheet or contact info@genetex.com for more information.

    Top

    Q9: What are your shipping and handling charges?

    Contact us or our local distributors to get more information about shipping and handling charges.

    Top

    Q10: Do you have a distributor in my country?

    We do have distributors in many countries. Please see our Distributors Page for contact details for all of our authorized distributors. If there is no distributor in your country, you may order directly from us.

    We are always open to suggestions for qualified distributors in new areas. If you wish to become a distributor or would like to recommend a distributor in your area please contact distributors@genetex.com.

    Top

    Q11: Can I get a sample of an antibody to test?

    We offer a significant number of our products in a 25μl trial size. You can always purchase the trial size to test on your sample before investing in a larger size. As we offer a 100% Guarantee on our products, you can always request a replacement or refund if a product does not meet the specifications stated on the datasheet.

    Top

    Q12: What promotions does GeneTex currently have?

    We run different promotions on different products throughout the year in different countries. Please Contact us or our local distributors to get more information about current promotions.

    Top

    Q13: Who can I call if I have a question about a product?

    In order to meet your needs, please contact sales@genetex.com for more information prior to purchasing. We will help you select the best product for your experiment.

    Top

  • Technical FAQ

    Q1: At what temperature should I store my antibodies or reagents?

    Q2: What volume should I make my antibody aliquots?

    Q3: Does GeneTex offer any protocols for common antibody applications?

    Q4: What are important parameters to consider when preparing protein samples for western blot?

    Q5: Can I reuse diluted antibody solutions?

    Q6: Why does the molecular weight (MW) of my protein on western blot differ from the predicted MW?

    Q7: Can I use an antibody on a sample from a species or for an application that is not indicated on the datasheet?

    Q1: At what temperature should I store my antibodies or reagents?

    Please refer to each product’s datasheet for specific recommendations. Generally, for short-term (1-2 weeks) storage of antibodies, refrigerate at 4ºC. For longer storage times, aliquot and maintain at -20ºC or below in a non-frost-free freezer. Avoid multiple freeze-thaw cycles. If not stored properly, the performance of the product may be compromised.

    Top

    Q2: What volume should I make my antibody aliquots?

    The volume of the aliquots can be adjusted according to the particular requirements of the experiment(s) to be performed. However, since small volumes are more susceptible to external temperature, we recommend aliquots greater than 10 ul.

    Top

    Q3: Does GeneTex offer any protocols for common antibody applications?

    GeneTex does make some experimental protocols available on our website, though it is frequently the case that each lab will have their own procedures that will require optimization for each antibody/reagent. Please click here to view a list of general protocols.

    Top

    Q4: What are important parameters to consider when preparing protein samples for western blot?

    Samples should be lysed in ice-cold buffer containing appropriate protease inhibitors (and phosphatase inhibitors for phosphorylated targets). Always keep the samples on ice and freeze aliquots to avoid multiple freeze-thaw cycles.

    Top

    Q5: Can I reuse diluted antibody solutions?

    GeneTex is unable to guarantee that a diluted antibody will perform consistently when reused. This must be tested empirically by the researcher.

    Top

    Q6: Why does the molecular weight (MW) of my protein on western blot differ from the predicted MW?

    This usually results from structural alteration or variants of the protein, including post-translational modification, cleavage, isoforms or polymerization. Depending on the biology of the protein of interest, there may be specific bands that are smaller or larger than expected. Please refer to our discussion of observed/predicted MW for further information.

    Top

    Q7: Can I use an antibody on a sample from a species or for an application that is not indicated on the datasheet?

    GeneTex is unable to guarantee that an antibody will work for an unstated species or application. In order to confirm that an antibody will meet your needs, please contact sales@genetex.com for more information prior to purchasing.

    Top

  • Western Blot (WB) Troubleshooting Tips

    Be sure to load proper positive and negative controls to ensure that the WB procedure is performed correctly.

    Q1: No Signal

    Q2: Multiple or extra bands

    Q3: High background

    Q4: Smear patterns

    Q5: White bands on black blots

    Q6: Black dots

    Q7: Distorted bands

    Q8: Irregular white stains on the blot

    Q9: Distorted bands

    Q1: No Signal

    Possible reasons:

    1) Insufficient protein loading

    a. Inadequate cell lysis Ensure that cell lysis and protein extraction are properly.

    b. Protein degradation Always add protease inhibitors to lysis buffer prior to cell lysis and perform protein extraction on ice to avoid protein degradation.

    c. Low expression of protein of interest Increasing the amount of protein extract loaded on your gel may resolve this problem. If the protein of interest is expressed in a tissue- or cell type- specific manner, be sure to choose this specific tissue or cell type for your experiments.

    d. The protein of interest is enriched in a specific organelle Biochemical fractionation of subcellular compartments may be necessary to detect this type of protein.

    e. Expression of the protein of interest is induced only under certain conditions Check the relevant literature to see if any treatment (e.g., starvation or chemical agents) is required to induce adequate protein expression.

    2) Inadequate transfer of protein from gel to membrane

    a. Incomplete transfer Make sure the PVDF membrane remains wet during the transfer. PVDF membranes must be “activated” by exposure to methanol prior to transfer. Consult the instruction manual explaining usage of PVDF membrane before the experiment. Reversible Ponceau S membrane staining is an easy step to confirm protein transfer.

    b. Over-transfer Please adjust the electrical current and time frame for transfer. The conditions should be optimized according to the molecular weight of the target protein. Note that high molecular weight proteins may require a longer time to transfer.

    3) Antibody hybridization and wash procedure

    a. Insufficient primary or secondary antibody being used Use the recommended antibody dilutions described on the product datasheet as a starting point for your experiment. For weakly expressed proteins, it may be necessary to increase the concentration of antibody. Avoid reusing primary antibodies whenever possible.

    b. Insufficient incubation time with the primary antibody A one-hour incubation at room temperature is usually sufficient for detection of most proteins. In some cases, it may be necessary to increase the incubation time (e.g., incubate overnight at 4°C).

    c. Incorrect secondary antibody used Confirm that the appropriate secondary antibody is used. Select a secondary antibody directed against the specific host species and immunoglobulin type for the primary antibody (i.e., a primary antibody raised in rabbit with isotype IgG will require an anti-rabbit IgG secondary antibody). All host species and isotype information can be found on the datasheet of the primary antibody.

    d. Excessive washing of the membrane Three washes of 5~10 minutes each are sufficient to wash out the non-specific binding in most cases. Avoid excessive washing of the membrane, as this may reduce the amount of primary antibody bound to the target antigen.

    4) Poor activity of ECL detection reagents.

    Make sure the ECL reagents have not expired. ECL reagent will lose activity over time, so always prepare the reagent immediately prior to the detection reaction.

    5) Sodium azide interference.

    Sodium azide (NaN3) is an inhibitor of HRP and may quench HRP activity. Ensure that there is no sodium azide in the antibody dilution buffer and thoroughly wash the membrane before the detection reaction.

    Top

    Q2: Multiple or extra bands

    Possible reasons:

    1) Post-translational modifications to protein of interest

    Post-translational modification(s) may result in multiple bands. The modified protein usually appears as a band(s) above the predicted molecular weight. Check the literature to see if there are any known modifications of the target protein.

    2) Protein degradation

    Protein degradation also results in multiple bands. The degraded protein is commonly seen as multiple bands below the predicted molecular weight. Ensure that protease inhibitors have been added to the protein extraction buffer. Avoid repeated freeze/thaw cycles of the cell lysate.

    3) Protein multimerization

    Properly boil the samples to ensure appropriate protein denaturation. Remember that freshly added dithiothreitol (DTT) or 2-mercaptoethanol (2-ME) in the sample buffer is required for the reduction of disulfide bonds.

    4) Alternative splicing forms or novel proteins that share similar epitopes

    Refer to literature and search on BLAST for the protein of interest. Load a recommended positive control.

    5) The concentration of primary antibody is too high

    Decrease the concentration of primary antibody or reduce the incubation time.

    6) The concentration of secondary antibody is too high

    Decrease the concentration of secondary antibody. Incubate with a secondary antibody only (without primary antibody) as a control.

    7) Non-specific binding

    Increase the duration of washing or increase the concentration of detergents in the wash buffer.

    Top

    Q3: High background

    Possible reasons:

    1) The concentration of primary or secondary antibody is too high

    Adjust the concentration of the primary or secondary antibody.

    2) Overexposure

    Decrease the time of exposure of the membrane.

    3) Insufficient blocking

    Increase the incubation time with blocking buffer, and ensure that an appropriate blocking buffer is being used.

    4) Insufficient washing

    Increase the duration of washing or increase the concentration of detergents in the wash buffer.

    5) Antigens present in blocking buffer may cross-react with primary or secondary antibody

    Change the blocking buffer (e.g., from non-fat milk to 3%~5% BSA or use a protein-free blocking buffer)

    6) Membrane has dried out during incubation

    Keep the PVDF membrane wet during incubation.

    7) Improper membrane used

    Select the appropriate type of membrane for your experiment (e.g., PVDF membrane is more sensitive than nitrocellulose membrane).

    Top

    Q4: Smear patterns

    Possible reasons:

    1) Protein sample over-loading

    Decrease the amount of protein loaded on the gel.

    2) Poor gel preparation

    Verify that the SDS-PAGE gel mix is correctly prepared and that the poured gel polymerizes completely. For gels stored at 4°C, confirm that they have not dried out.

    Top

    Q5: White bands on black blots

    Possible reasons:

    1) The concentration of primary or second antibody is too high

    Reduce the concentration of primary and/or secondary antibody.

    2) The concentration of target protein is too high

    Decrease the amount of purified protein or cell lysate loaded on the gel.

    Top

    Q6: Black dots

    Possible reasons:

    1) Reagents are contaminated

    Ensure that reagents are stored properly. If possible, prepare fresh reagents prior to each experiment.

    2) The antibodies are binding to undissolved blocking reagent

    Verify that the blocking reagent (e.g., non-fat powdered milk) is completely dissolved. If necessary, filter the blocking reagent.

    Top

    Q7: Distorted bands

    Possible reasons:

    1) Poor gel preparation

    Verify that the SDS-PAGE gel mix is correctly prepared and that the poured gel polymerizes completely. For gels stored at 4°C, confirm that they have not dried out.

    2) Gel running speed is too fast

    Slow the SDS-PAGE gel running speed by reducing the voltage.

    3) Gel running temperature is too high

    “Smiling” of migrating proteins can be caused by excessive running temperatures. To prevent this, run the gel at a lower voltage or cool the gel by running it in a cold room or on ice.

    Top

    Q8: Irregular white stains on the blot

    Possible reasons:

    1) Air bubbles trapped in the gap between membrane and gel during transfer

    Confirm that all air bubbles are removed before transfer.

    2) Membrane was not completely covered by the antibody

    Verify that the membrane is covered by a sufficient volume of reagents during incubation.

    Top

    Q9: Distorted bands

    Possible reasons:

    1) Air bubbles trapped in the gap between membrane and gel during transfer

    Confirm that all air bubbles are removed before transfer.

    2) Membrane was not completely covered by the antibody

    Verify that the membrane is covered by a sufficient volume of reagents during incubation.

    Top

  • Immunocytochemistry/ Immunofluorescence (ICC/IF) Troubleshooting Tips

    Load positive and negative controls to ensure the ICC/IF procedure is performed correctly. ICC/IF results can vary depending on the protocol, so we recommend following the provided procedure first.

    Q1: Weak or no signal

    Q2: High background and/ or non-specific staining

    Q1: Weak or no signal

    Possible reasons:

    1) Target protein is not expressed, or is expressed at low levels, in cells or tissue

    Consult the literature to confirm cell/tissue expression of the target protein and perform a western blot to detect the target protein in the target cell or tissue. As an alternative, use a transfected cell line.

    2) Poor detection of intracellular protein due to insufficient cell permeabilization

    Increase incubation time in permeabilization buffer. Use Triton X-100 or NP40 to permeabilize cell if the target protein is located in the nucleus.

    3) Epitope compromised by improper fixation method prior to staining

    Choose the best method for sample fixation. For example, 4% paraformaldehyde may be more appropriate for membrane-associated proteins. Organic solvents (e.g., methanol or ethanol) may not be suitable for membrane-associated proteins.

    4) Insufficient concentrations of primary or secondary antibody

    Adjust the concentration of primary antibody or secondary antibody. Confirm that the primary and secondary antibodies are compatible (i.e., if your primary antibody was raised in rabbit, use a secondary antibody that reacts with rabbit).

    5) Insufficient incubation time with the primary antibody

    Adjust the incubation time with the primary antibody (e.g., incubate overnight at 4°C).

    6) Inactive fluorophore on secondary antibody

    Store fluorophore-conjugated antibodies in the dark. Always protect the secondary antibody from light during the experiment.

    7) Excessive washing

    Wash the slides gently and do not soak in washing buffer for extended periods of time.

    8) Excessive blocking

    Ensure that the appropriate blocking buffer is being used.

    9) Excessive salt concentration in the binding or washing buffers

    Reduce the salt concentration in the binding or washing buffers.

    Top

    Q2: High background and/ or non-specific staining

    Possible reasons:

    1) Overexpression of the target protein in cells or tissues

    Please note that overexpression of the protein may lead to aberrant localization.

    2) Concentration of the primary or secondary antibody is too high

    Reduce the concentration of the primary or secondary antibody.

    3) Non-specific binding of secondary antibody

    Include a “secondary antibody only” control in which slides are incubated in the presence of secondary antibody alone (without primary antibody).

    4) High temperature during incubation with primary antibody

    Incubate the sample with primary antibody at 4°C.

    5) Excessive incubation time

    Decrease the time of incubation with primary or secondary antibody.

    6) Over-fixation

    Reduce the time of fixation.

    7) Improper blocking reagent used

    Select a suitable blocking reagent. Make sure that the IgG in blocking reagent (i.e., in normal serum or in some BSA preps) will not cross-react with the secondary antibody.

    8) Insufficient washing

    Increase the number and/or duration of washing steps.

    9) Tissue sections/cells have dried out

    Maintain the samples in humid conditions during the experiment.

    Top

  • Immunohistochemistry (IHC)) Troubleshooting Tips

    Load positive and negative controls to ensure the IHC procedure is performed correctly. IHC results can vary depending on the protocol, so we recommend following the provided procedure first.

    Q1: Weak or no signal

    Q2: High background and/or non-specific staining

    Q1: Weak or no signal

    Possible reasons:

    1) Target protein may not be abundant in the sample tissue

    Consult the literature to confirm tissue expression of the target protein and perform a western blot to detect the target protein in the selected tissue sample.

    2) Epitope is masked by protein cross-linking during formalin/paraformaldehyde fixation

    Perform the recommended antigen retrieval method to unmask the epitope. It may be necessary to reduce the duration of fixation.

    3) Insufficient concentrations of primary or secondary antibody used

    Adjust the concentration of primary antibody or secondary antibody. Make sure the primary and secondary antibodies are compatible (i.e., if your primary antibody was raised in rabbit, use a secondary antibody that reacts with rabbit).

    4) Insufficient incubation time with the primary antibody

    Adjust the incubation time with the primary antibody (e.g., incubate overnight at 4°C).

    5) Inactive fluorophore on secondary antibody

    Store fluorophore-conjugated antibodies in the dark. Always protect the secondary antibody from light during the experiment.

    6) Insufficient deparaffinization

    Adjust the time of deparaffinization. Make sure the xylene solution is fresh.

    7) Excessive washing

    Wash the slides gently and do not soak in washing buffer for extended periods of time.

    8) Excessive blocking

    Ensure that the appropriate blocking buffer is being used.

    Top

    Q2: High background and/or non-specific staining

    Possible reasons:

    1) Overexpression of the target protein in cells or tissues

    Please note that overexpression of the protein may lead to aberrant localization.

    2) Concentration of the primary or secondary antibody is too high

    Reduce the concentration of the primary or secondary antibody.

    3) Non-specific binding of secondary antibody

    Include a “secondary antibody only” control in which slides are incubated in the presence of secondary antibody alone (without primary antibody).

    4) High temperature during incubation with primary antibody

    Incubate the sample with primary antibody at 4°C.

    5) Excessive incubation time

    Decrease the incubation time for the primary or secondary antibody.

    6) Improper blocking reagent used

    Select a suitable blocking reagent. Make sure that the IgG in blocking reagent (i.e., in normal serum or in some BSA preps) will not cross-react with the secondary antibody.

    7) Insufficient washing

    Increase the number and/or duration of washing steps.

    8) Interference from endogenous peroxidases in the sample

    If using a peroxidase-conjugated secondary antibody, pretreat the sample with the Endogenous Peroxidase Blocking Kit (GTX30967) prior to incubation with primary antibody.

    9) Interference from endogenous alkaline phosphatases in the sample

    If using an alkaline phosphatase-conjugated secondary antibody, pretreat the sample with the Endogenous Alkaline Phosphatase Blocking Kit (GTX30968) prior to applying the AP system used for detection.

    10) Interference of endogenous biotin in the sample

    Pretreat the sample with the Avidin/Biotin Blocking Kit (GTX30966) or Streptavidin/Biotin Blocking Kit (GTX30965) prior to incubation with primary antibody.

    11) Tissue sections/cells have dried out

    Maintain the samples in humid conditions during the experiment.

    Top